Define the call workflow
Agree the incoming call, missed-call and recording requirements.
Topolo for Voice operations manager
Make missed calls and recordings easier to inspect.
Use Voice to review incoming call state, missed calls, recordings and transcripts. Start with the incoming-call workflow your team handles, and verify the routing and recording requirements before expanding it.
How it works
Inspect the incoming-call work your team handles.
Start with Voice for this part of the work. Verify the handoffs before extending the workflow.
Review the records
Inspect call state, recordings, transcripts and voicemails in the available workflow.
Verify the setup
Check the actual routing and supported telephony requirements before relying on it operationally.
The suite
The apps around your workflow.
Start with the app that solves the immediate problem. Bring in the others when the work needs them, with access governed by each app and workspace.
Voice
Incoming call records, missed calls, recordings and transcripts.
OpenSupport
Tickets, replies, assignment and the context behind the next support action.
OpenCRM
Contacts, companies, opportunities and the tasks that keep a relationship moving.
OpenChat
Channels, direct messages, meetings, notes and shared files.
OpenMailboxes, threads, drafts and the attachments behind the conversation.
OpenMessages
Channels, customer conversations and approved messaging templates.
OpenBefore you get started.
Useful questions for choosing the right starting point.
Where should voice operations manager work begin?
Use Voice to review incoming call state, missed calls, recordings and transcripts. Start with the incoming-call workflow your team handles, and verify the routing and recording requirements before expanding it.
What should we check before expanding?
Start with the workflow above and compare the result with your current process. Check the relevant app access, supported inputs and handoffs before bringing more work into the suite.
How do we choose the right plan?
Use the current pricing page to review plan terms. For a workflow spanning several apps, discuss the access and operational requirements in a demo before choosing the setup.
Keep exploring.
Check the product, review the details or talk through your next workflow.
Explore Voice
See the Voice workspace and its current availability.
OpenRead the Voice reference
See the available capabilities and how they work.
OpenBrowse related solutions
Find another starting point for your business or role.
OpenCheck plans and pricing
Review current plan terms and the apps your workflow needs.
OpenBook a demo
Talk through the process and requirements you want to evaluate.
OpenMake missed calls and recordings easier to inspect.
See how this workflow fits your phone-oriented service business work. Review the apps or book a demo around the process you want to improve.