Organise the space
Bring the documents into a space with the appropriate access.
Topolo for Knowledge base manager
Keep the guide tied to its published version.
Organise knowledge in Docs spaces with a deliberate publication process. Give readers a versioned reference they can search, and make the source of an answer available for inspection.
How it works
Publish knowledge people can trace.
Start with Docs for this part of the work. Verify the handoffs before extending the workflow.
Publish the reference
Use a deliberate versioned publication process for material readers should rely on.
Check retrieval
Verify search and cited answers against the underlying source and permission boundaries.
The suite
The apps around your workflow.
Start with the app that solves the immediate problem. Bring in the others when the work needs them, with access governed by each app and workspace.
Docs
Versioned documents, organised spaces, search and cited answers.
OpenSupport
Tickets, replies, assignment and the context behind the next support action.
OpenCRM
Contacts, companies, opportunities and the tasks that keep a relationship moving.
OpenChat
Channels, direct messages, meetings, notes and shared files.
OpenMailboxes, threads, drafts and the attachments behind the conversation.
OpenMessages
Channels, customer conversations and approved messaging templates.
OpenBefore you get started.
Useful questions for choosing the right starting point.
Where should knowledge base manager work begin?
Organise knowledge in Docs spaces with a deliberate publication process. Give readers a versioned reference they can search, and make the source of an answer available for inspection.
What should we check before expanding?
Start with the workflow above and compare the result with your current process. Check the relevant app access, supported inputs and handoffs before bringing more work into the suite.
How do we choose the right plan?
Use the current pricing page to review plan terms. For a workflow spanning several apps, discuss the access and operational requirements in a demo before choosing the setup.
Keep exploring.
Check the product, review the details or talk through your next workflow.
Explore Docs
See the Docs workspace and its current availability.
OpenRead the Docs reference
See the available capabilities and how they work.
OpenBrowse related solutions
Find another starting point for your business or role.
OpenCheck plans and pricing
Review current plan terms and the apps your workflow needs.
OpenBook a demo
Talk through the process and requirements you want to evaluate.
OpenKeep the guide tied to its published version.
See how this workflow fits your support or documentation team work. Review the apps or book a demo around the process you want to improve.