Organise the inbox
Bring the incoming issues into the inbox your team owns.
Topolo for Customer support lead
Give every ticket a clear next owner.
Bring the support conversation, assignment and replies into Support. Use macros where they help, and keep the ticket’s next step visible through handover and closure.
How it works
Keep the ticket’s next step visible.
Start with Support for this part of the work. Verify the handoffs before extending the workflow.
Assign and respond
Give the ticket a responsible operator and use replies or macros to move the conversation forward.
Review the closure
Keep the final ticket state visible and verify the notification behaviour the team requires.
The suite
The apps around your workflow.
Start with the app that solves the immediate problem. Bring in the others when the work needs them, with access governed by each app and workspace.
Support
Tickets, replies, assignment and the context behind the next support action.
OpenCRM
Contacts, companies, opportunities and the tasks that keep a relationship moving.
OpenChat
Channels, direct messages, meetings, notes and shared files.
OpenMailboxes, threads, drafts and the attachments behind the conversation.
OpenMessages
Channels, customer conversations and approved messaging templates.
OpenDocs
Versioned documents, organised spaces, search and cited answers.
OpenBefore you get started.
Useful questions for choosing the right starting point.
Where should customer support lead work begin?
Bring the support conversation, assignment and replies into Support. Use macros where they help, and keep the ticket’s next step visible through handover and closure.
What should we check before expanding?
Start with the workflow above and compare the result with your current process. Check the relevant app access, supported inputs and handoffs before bringing more work into the suite.
How do we choose the right plan?
Use the current pricing page to review plan terms. For a workflow spanning several apps, discuss the access and operational requirements in a demo before choosing the setup.
Keep exploring.
Check the product, review the details or talk through your next workflow.
Explore Support
See the Support workspace and its current availability.
OpenRead the Support reference
See the available capabilities and how they work.
OpenBrowse related solutions
Find another starting point for your business or role.
OpenCheck plans and pricing
Review current plan terms and the apps your workflow needs.
OpenBook a demo
Talk through the process and requirements you want to evaluate.
OpenGive every ticket a clear next owner.
See how this workflow fits your small helpdesk or service team work. Review the apps or book a demo around the process you want to improve.