Prepare the channel
Confirm provider onboarding, consent and the templates required for the channel.
Topolo for Contact center manager
Keep the customer conversation together across the operation.
Organise channels, conversations and templates in Messages. Verify the provider and delivery path your team needs, then define how a conversation reaches the person responsible for its next response.
How it works
Give the conversation a defined delivery path.
Start with Messages for this part of the work. Verify the handoffs before extending the workflow.
Organise the conversation
Keep incoming and outgoing work within the appropriate channel and conversation.
Verify the delivery
Inspect actual delivery and the operator handoff before scaling campaign or automation activity.
The suite
The apps around your workflow.
Start with the app that solves the immediate problem. Bring in the others when the work needs them, with access governed by each app and workspace.
Messages
Channels, customer conversations and approved messaging templates.
OpenSupport
Tickets, replies, assignment and the context behind the next support action.
OpenCRM
Contacts, companies, opportunities and the tasks that keep a relationship moving.
OpenChat
Channels, direct messages, meetings, notes and shared files.
OpenMailboxes, threads, drafts and the attachments behind the conversation.
OpenDocs
Versioned documents, organised spaces, search and cited answers.
OpenBefore you get started.
Useful questions for choosing the right starting point.
Where should contact center manager work begin?
Organise channels, conversations and templates in Messages. Verify the provider and delivery path your team needs, then define how a conversation reaches the person responsible for its next response.
What should we check before expanding?
Start with the workflow above and compare the result with your current process. Check the relevant app access, supported inputs and handoffs before bringing more work into the suite.
How do we choose the right plan?
Use the current pricing page to review plan terms. For a workflow spanning several apps, discuss the access and operational requirements in a demo before choosing the setup.
Keep exploring.
Check the product, review the details or talk through your next workflow.
Explore Messages
See the Messages workspace and its current availability.
OpenRead the Messages reference
See the available capabilities and how they work.
OpenBrowse related solutions
Find another starting point for your business or role.
OpenCheck plans and pricing
Review current plan terms and the apps your workflow needs.
OpenBook a demo
Talk through the process and requirements you want to evaluate.
OpenKeep the customer conversation together across the operation.
See how this workflow fits your multi-agent service operation work. Review the apps or book a demo around the process you want to improve.